Casino / Live
365bed collects and uses your personal data only to run your account, process transactions through Nagad, Upay, bKash and Rocket, and keep your session secure across devices. Access to this platform and the rights described here depend on your local law and eligible regions.
This policy describes how we collect, store and use information when you open an account, log in, deposit through Nagad or Upay, or browse the lobby on any device. We collect the details you provide at registration — name, contact information, and payment identifiers — along with session data generated when you navigate between sports markets and casino categories. Transaction records tied to bKash, Nagad, Rocket and Upay deposits are retained as part of your account history and are accessible from your signed-in wallet view. We do not sell your personal data to third parties. Data shared with payment processors is limited to what those processors need to complete a transaction you initiated. Cookies and similar tools track session state so your balance, history and deposit method stay consistent whether you switch from mobile to desktop or return after a break. You can review the cookie settings available in your account. Where local law in Bangladesh grants specific data rights, we aim to honour requests made through the support routes listed on this page. Availability of all features and the scope of applicable rights depend on your local law and eligible regions.
Understanding what falls inside and outside this policy helps you know exactly what we are responsible for and where third-party terms take over.
All data generated when you log in, navigate the lobby, place a bet or open a live casino table is covered. This includes device identifiers, session tokens and your account activity history visible in the signed-in area.
Deposits and withdrawals processed through Nagad, Upay, bKash and Rocket are covered for the data we hold. The payment processor's own privacy terms govern data held on their side of the transaction.
Pages, game titles from Pragmatic Play, PG Soft and other configured studios, and odds data you view while browsing are covered by this policy in terms of how we log your interactions with that content.
Links to external sites, payment apps you open outside our platform, and any service not operated by us fall outside this policy. We are not responsible for how those services handle your data.
You have several concrete actions available under this policy. To review the personal data we hold, open your account settings and check the profile and transaction history sections — most of what we store is visible there directly. If any detail is incorrect, you can update contact information from the account settings page; for changes that require identity verification, the support team can walk you through the steps shown in your account. To ask a question about how your data is used, or to request that we correct a record you cannot edit yourself, reach the support team through the live chat or email route listed in the contact section below. Requests are handled in line with applicable law for your region. We aim to acknowledge data queries promptly, though response times depend on the nature of the request and your eligible jurisdiction.
Log in and open account settings to see your profile data, transaction history and session records. Most stored data is visible directly from the signed-in dashboard without needing to contact support.
Update contact details from the account settings page. For fields locked behind identity verification, submit a correction request through live chat and follow the steps shown in your account.
Send a written query through the email support route. Describe the specific data point or processing activity you are asking about so the team can respond accurately and within the applicable timeframe for your region.
Live chat is available for account-level data questions. For formal written requests about data held under this policy, email is the appropriate route and creates a record of your request and our response.
Use the routes below to ask about your data, request a correction or raise a concern about how this policy is applied to your account.
Open the chat widget from any page while logged in to ask account-level data questions. The team can confirm what data is held and direct you to the right process for corrections or formal requests.
Send written data requests or formal policy queries to the support email address listed in your account's help section. Email creates a record of your request and our response for your reference.
The help section inside your signed-in account covers common data and privacy questions. Check there first for steps on reviewing records, updating details and understanding what data your session generates.
We apply consistent data handling practices across your account to keep your information accurate and your session secure on any device.
Account data is retained for as long as your account is active and for the period required by applicable law after closure. Transaction records tied to Nagad, Upay, bKash and Rocket deposits are kept as part of your financial history and are accessible from your wallet view while your account is open.
We use cookies to maintain your login state, remember your deposit method and keep your balance consistent as you move between sports markets and casino categories. You can review cookie preferences in your account settings; disabling certain cookies may affect how your session behaves across devices.
Your account is protected by login credentials you set at registration. We recommend keeping your password unique to this account. If you notice unexpected activity, use the account settings page to update your credentials or contact support through live chat immediately.
When this policy changes in a material way, we will update the version date shown at the top of this page. Continued use of your account after a change takes effect means you have seen the updated terms. To ask about a specific change or request a copy of the previous version, contact us through the email route in your account help section.
Answers to the questions we hear most often about how your data is handled, what rights you have and how to act on them.
We collect the details you enter at registration — name, contact information and payment identifiers — along with session data generated as you use the platform. Transaction records from Nagad, Upay, bKash and Rocket deposits are stored as part of your account history and visible in your wallet.
Most of it is visible directly. Log in and open account settings to review your profile, transaction history and session records. If you believe data is held that is not shown there, contact support through live chat or email and we will confirm what we store.
Contact details can be updated from the account settings page. For fields that require identity verification before a change is made, reach the support team through live chat and follow the steps shown in your account. Email is the right route for a formal written correction request.
We do not sell your data. Information shared with payment processors like Nagad, Upay, bKash and Rocket is limited to what they need to complete a transaction you started. Each processor's own privacy terms govern the data they hold on their side.
Account data is retained for the period required by applicable law after closure. Transaction records are kept for the legally required duration in your eligible jurisdiction. You can ask the support team for details specific to your account and region through the email contact route.
Send formal requests and complaints to the support email address listed in your account's help section. Email creates a written record of your request and our response. For quicker account-level questions, live chat is available while you are logged in.